At Ascorix, we want you to love your purchase. If something isn’t right, here’s how our return and refund process works.
1. Return Window
You may request a return within 15 days of receiving your order.
2. Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging, with seal intact (for hygiene reasons, opened skincare products may not be eligible for return unless defective)
- Accompanied by proof of purchase (order number or receipt)
3. Non-Returnable Items
For health and hygiene reasons, opened or used skincare products cannot be returned unless they arrived damaged, defective, or incorrect.
4. How to Request a Return
To start a return, contact us at ascorix.com@gmail.com with your order number and reason for return. We’ll guide you through the next steps.
5. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the issue, and we’ll arrange a replacement or refund at no extra cost.
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 3 business days.
- Since we currently operate on Cash on Delivery (COD), refunds will be issued via [bank transfer / mobile wallet — specify your method], as no online refund method is applicable.
7. Exchanges
If you’d like a different size, shade, or product instead of a refund, let us know when requesting your return — we’ll do our best to accommodate exchanges, subject to availability.
8. Shipping Costs for Returns
- If the return is due to our error (wrong/damaged item), we cover return shipping costs.
- If the return is due to change of mind, the customer is responsible for return shipping costs.
9. Contact Us
For any questions about returns or refunds, reach out at ascorix.com@gmail.com.